Before You Contact Support

• Open Trust Center and note the ThinkOS version, build state, update channel, and updater status.
• Export diagnostics from Trust Center.
• Do not send raw Work Memory files, Google exports, email, calendar data, API keys, or connector tokens.

What Diagnostics Include

• App version, packaged state, update channel, update feed, telemetry opt-in state, and app paths.
• Vault configured state, source counts by kind, dependency readiness, connector state, failed workflows, failed CLI runs, and recent audit events.
• Diagnostics are support data, not a full memory export.

Escalate Immediately If

• ThinkOS cannot launch after reinstall.
• Diagnostics export does not complete.
• Revoke, purge, export, or delete actions do not complete.
• A workflow appears to write durable memory without an approval gate.